Reputation Management: Limo Company

Control Your business image with Repuation Management.

About Our Project

Bridge City Limo, a premier transportation company in Portland, OR, wanted to strengthen its digital presence and build trust with prospective clients through online reviews. With increasing competition in the luxury transport industry, they understood that reputation is everything—and perception drives bookings.

They turned to Mor Social to implement a streamlined reputation management system that would consolidate their reviews, help respond to customer feedback, and increase positive online visibility.

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How We Completed The Project

We deployed a reputation management platform that allowed Bridge City Limo to monitor and respond to reviews across all major platforms—including Google, Yelp, Facebook, and Angie’s List—from a single dashboard. This enabled faster responses, proactive outreach, and consistent brand voice across the board.

Key Actions Taken:
✅ Centralized review monitoring across platforms
✅ Created custom branded review requests for Google & Facebook
✅ Set up weekly review performance reports
✅ Helped publish only 4- and 5-star reviews to the company website
✅ Provided client response templates and staff training
✅ Maintained real-time alerts to handle negative feedback quickly

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"Success is not just about having great ideas; it's about turning those ideas into reality with passion and persistence."

Client's Requirements

Boost review count across Google, Yelp, and Facebook
Address negative feedback immediately to protect brand reputation
Consolidate all messaging and reviews into one platform
Increase client trust and use reviews as a marketing asset
Drive more leads through improved online perception

Challenges Faced

Limited review generation: Prior to working with Mor Social, Bridge City Limo had no system for collecting feedback

Low online visibility: Inconsistent reviews and under-optimized listings were hurting local search rankings

No centralized dashboard: Responding to reviews was time-consuming and often delayed

Missed referral opportunities: Satisfied customers weren’t prompted to leave public endorsements

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Conclusion

The implementation of our Reputation Management system transformed Bridge City Limo’s online presence and directly contributed to a 400% increase in revenue—driven by improved search visibility and increased customer trust.

The Results:
📈 +29 Google reviews
👍 +5 Facebook reviews
💰 400% increase in revenue
🧭 Improved local search rankings
🚘 Expanded fleet with new limo purchases
📊 Weekly performance reports now guide customer service efforts

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